Know Your Service
| Service Name | Description of the Service | Fees Applicable | Designated Officer for Service delivery | Service Timeline | List of documents needed | How to apply |
|---|---|---|---|---|---|---|
| Providing Water Connection | Means the connection provided from the main to a premises to supply water for manufacturing process. | Fees vary depending upon the estimate | Domestic - House - Asst. Engineer, Flat,Villa - Exe. Engineer. Non-domestic - Multi-storied - Exe. Engineer, Others - Asst. Exe. Engineer. Special - Plinth 300m2 and above - Exe. Engineer, Plinth below 300m2 - Asst. Exe. Engineer. Industrial - Asst. Exe. Engineer. | 15 days | Any id proof/Proof of ownership | Click here |
| Providing Sewer Connection | Access of rain water flow from roofs, courtyard, platform should be prevented. Should divert waste water from kitchen, bathroom, washing place, urinals, stables, cone or shed, through drains of specified type approved by AEE not smaller than 100 mm. | Fees vary depending upon the estimate | Domestic - House - Asst. Engineer, Flat,Villa - Exe. Engineer. Non-domestic - Multi-storied - Exe. Engineer, Others - Asst. Exe. Engineer. Special - Plinth 300m2 and above - Exe. Engineer, Plinth below 300m2 - Asst. Exe. Engineer. Industrial - Asst. Exe. | 15 days | Any id proof/Proof of ownership | Click here |
| Meter Replacement | If on examination any meter is found to be out of order and not registering correctly has to be replaced | 10 | Assistant Engineer | 15 days | Photo of new meter & Test certificate | Click here |
| Meter Replacement after Meter Stolen | Inform Water Authority and a complaint has to be registered in local Police Station. Get the FIR from the Police station and contact section office for further action. A request has to be given to concerned AE along with the above FIR for restoration of water connection. Based on the inspection report of AE, the AEE orders to restore the connection after collecting the restoration charges. Consumer has to provide the new meter. | 75 | Assistant Engineer | 15 days | Photo of new meter & Test certificate | Click here |
| Disconnection and Reconnection | Water connections can be disconnected temporarily for a minimum period of three months and a maximum period of 12 months as per the request of the consumers in the prescribed application form to the Assistant Executive Engineer along with the remittance of application fee, disconnection fee and all dues. | 115 | Assistant Engineer | 15 days | Meter reading | Click here |
| Temporary Disconnection | Whenever the owner or occupier desires to have his connection closed temporarily with a minimum period of 3 months and a max period of 12 months. | 65 | Assistant Engineer | 15 days | Meter reading | Click here |
| Reconnection | A reconnection of water supply to the premises shall be made only after the entire amount due from the owner or occupier of the premises | 65 | Assistant Engineer | 15 days | Meter reading | Click here |
| Extension | No extension shall be made to the inside installation without the previous sanction of AE | 50 | Assistant Engineer | 15 days | Any id proof/Proof of ownership, Plan, Meter reading | Click here |
| Meter Testing | If the owner or occupier of the premises entertains doubts about the accuracy of the meter installed at his premises | 10 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Point Shifting | Moving the water meter from its current location to a new location on the same premises. This may be necessary due to various reasons, such as construction work, renovations, or better accessibility for meter reading and maintenance. | 115 | Assistant Engineer | 15 days | Meter reading | Click here |
| Permanent Disconnection | Whenever the owner or occupier desires to have his connection closed permanently, the owner should remit all sums and penalties due to the authority. | 65 | Assistant Engineer | 15 days | Meter reading | Click here |
| Reconnection after D.R Disconnection | Reconnecting a water supply after a drought-related disconnection | 0 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Replacement after Meter Testing | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 10 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (15mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 10 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (20mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 10 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (25mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 15 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (40mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 25 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (50mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 30 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (75mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 60 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (80mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 100 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (200mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 150 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (300mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 500 | Assistant Engineer | 15 days | Meter reading | Click here |
| Meter Testing (450mm) | If you feel that your meter is not registering the correct consumption you can get the meter tested for its accuracy from the Authority after remitting the required fee. If on testing, it is found that there is a variation of plus or minus 10% or more the last meter reading will be corrected accordingly and billed. | 500 | Assistant Engineer | 15 days | Meter reading | Click here |
| Certificate of non-availability of Water from Water Supply Agency | On receipt of the application with fee, the Assistant Engineer shall arrange to inspect the feasibility of the connection to the application's premises. If not feasible to give a connection ,certificate of non-availability is issued. | 0 | Assistant Engineer | 15 days | Any id proof/Proof of ownership | Click here |
| Water Quality Tesing | Quality of water samples can be checked by submitting a sample, making payment and collecting the laboratory result. | Fees vary depending upon the parameters. | Assistant Engineer | 15 days | NA | Click here |
| Payment options available 1. Online Payment (Net Banking) 2. Credit/Debit Card Payment 3. Unified Payments Interface (UPI) |
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| Process flow of Providing new water connection | ||||||
| Process flow of Providing new sewerage connection | ||||||
| Process flow of issuing Certificate of non feasibility of water | ||||||
| Process flow of Changing ownership of water connection | ||||||
Kerala’s nodal agency for Drinking Water supply and Sewerage Services