Right To Service

Right to services gives the list of services that will be rendered by the Kerala Water Authority along with the stipulated time limit as per Kerala State Right to Service Act 2012. Designated officers, first appellate authority and second appellate authority for these services are as follows.

Right to Service act government order
Sl No.ServiceStipulated Time LimitDesignated OfficerIst Appellate Authority IInd Appellate Authority
1Providing Water Connection Urban Area15Assistant Executive EngineerExecutive EngineerSuperintending Engineer
Providing Water Connection Rural Area30Assistant Executive EngineerExecutive EngineerSuperintending Engineer
2Sewerage Connection60Assistant Executive EngineerExecutive EngineerSuperintending Engineer
3Shifting of Domestic Connection (on request of consumer)15Assistant Executive EngineerExecutive EngineerSuperintending Engineer
4Disconnection of Domestic/ Non Domestic Connection (on request of consumer)15Assistant Executive EngineerExecutive EngineerSuperintending Engineer
5Reconnection of Domestic/ Non Domestic Connection15Assistant Executive EngineerExecutive EngineerSuperintending Engineer
6Change of ownership/ changing of category of connection15Assistant Executive EngineerExecutive EngineerSuperintending Engineer
7Meter reading complaint redressal30Assistant Executive EngineerExecutive EngineerSuperintending Engineer
8Sewerage Connection change of ownership15Assistant Executive EngineerExecutive EngineerSuperintending Engineer
9Water sample of private wells Quality test (Physical and Chemical)10Assistant Executive EngineerExecutive Engineer/ Quality Control DivisionChief Engineer

Kerala’s nodal agency for Drinking Water supply and Sewerage Services

Vellayambalam, Trivandrum
+91-471-2738300
(10am - 05 pm)
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