Right To Service
Right to services gives the list of services that will be rendered by the Kerala Water Authority along with the stipulated time limit as per Kerala State Right to Service Act 2012. Designated officers, first appellate authority and second appellate authority for these services are as follows.
Sl: No . | Service | Category | Stipulated Time Limit | Designated Officer | I- Appellate Authority | II- Appellate Authority |
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1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
1 | Providing Water Connection (Urban / Rural Area) | Domestic | Flat, Villa etc. | 15 days | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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House | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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Non- Domestic | Multi- storied | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Others | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Special | Plinth 300m2 and above | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Plinth below 300m2 | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Industrial | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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2 | Providing Sewer Connection (Urban / Rural Area) | Domestic | Flat, Villa etc. | 15 days | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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House | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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Non- Domestic | Multi- storied | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Others | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Special | Plinth 300m2 and above | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Plinth below 300m2 | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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Industrial | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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3 | Conversion (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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4 | Transfer of Ownership (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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5 | Meter Replacement (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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6 | Meter Replacement after Meter Stolen (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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7 | Disconnection and Reconnection (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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8 | Temporary Disconnection (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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9 | Reconnection (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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10 | Extension (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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11 | Meter Testing (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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12 | Meter Point Shifting (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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13 | Permanent Disconnection (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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14 | Reconnection after D.R. Disconnection (All Category) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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15 | Special Connection Deposit refund | 15 days | Assistant Executive Engineer | Executive Engineer | Superintending Engineer |
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16 | Water sample of private wells Quality test (Physical & Chemical) | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |
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17 | Certificate of non-availability of water from Water Supply Agency | 15 days | Assistant Engineer | Assistant Executive Engineer | Executive Engineer |