Right To Service

Right to services gives the list of services that will be rendered by the Kerala Water Authority along with the stipulated time limit as per Kerala State Right to Service Act 2012. Designated officers, first appellate authority and second appellate authority for these services are as follows.

Sl:
No
.
ServiceCategoryStipulated
Time
Limit
Designated
Officer
I- Appellate
Authority
II- Appellate
Authority
1234567
1Providing Water Connection (Urban /
Rural
Area)
DomesticFlat, Villa etc.15 daysAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
HouseAssistant
Engineer
Assistant
Executive
Engineer
Executive
Engineer
Non- DomesticMulti- storiedAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
OthersAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
SpecialPlinth 300m2 and aboveAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
Plinth below
300m2
Assistant Executive EngineerExecutive
Engineer
Superintending
Engineer
IndustrialAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
2Providing Sewer Connection (Urban / Rural
Area)
DomesticFlat, Villa etc.15 daysAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
HouseAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
Non- DomesticMulti- storiedAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
OthersAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
SpecialPlinth 300m2 and aboveAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
Plinth below
300m2
Assistant Executive EngineerExecutive
Engineer
Superintending
Engineer
IndustrialAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
3Conversion (All Category)15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
4Transfer of Ownership (All
Category)
15 daysAssistant
Engineer
Assistant
Executive
Engineer
Executive
Engineer
5Meter Replacement (All
Category)
15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
6Meter Replacement after Meter
Stolen (All Category)
15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
7Disconnection and
Reconnection (All Category)
15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
8Temporary Disconnection (All
Category)
15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
9Reconnection (All Category)15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
10Extension (All Category)15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
11Meter Testing (All Category)15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
12Meter Point Shifting (All
Category)
15 daysAssistant
Engineer
Assistant
Executive
Engineer
Executive
Engineer
13Permanent Disconnection (All
Category)
15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
14Reconnection after D.R. Disconnection (All Category)15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
15Special Connection Deposit refund15 daysAssistant Executive EngineerExecutive
Engineer
Superintending
Engineer
16Water sample of private wells Quality test (Physical & Chemical)15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer
17Certificate of non-availability of water from Water Supply Agency15 daysAssistant
Engineer
Assistant Executive EngineerExecutive
Engineer

Kerala’s nodal agency for Drinking Water supply and Sewerage Services

Vellayambalam, Trivandrum
+91-471-2738300
(10am - 05 pm)
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